Jakarta, hitclubapk3 Indonesia
—
The hotel industry is a meeting place for various human characters.However, behind the friendly smile of the staff, it turns out there is one type
hotel guests
the most avoided.
Hotel staff or workers apparently hate “Check-in Bullies” or
Bullies Check-in
.
This type of guest is an individual who always feels he is the most important (
entitled
), refuses to queue, and often makes excessive demands on hotel staff.They are the reason hotel staff take a deep breath while on duty.
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These “check-in bullies” tend to do whatever it takes to get their way.If request
upgrades
rooms are not fulfilled, they do not hesitate to raise their voices and blame the staff.
“Do you know how many nights I stayed at this hotel? Call your manager now!”, is the main sentence they often use to pressure hotel workers.
Increasingly Bad Behavior
The bad behavior of guests at hotels has recently been in the spotlight.A survey conducted by Hotels.com in March 2025 showed that guest carelessness in hotels is a growing problem.
The most common etiquette violations committed by guests, according to the survey, were:
– Barefoot in hotel public areas (94 percent).
– Wearing a hotel bathrobe outside the room area (92 percent).
– Shows affection in public places and swimming pools (86 percent).
– Hogging the pool chairs (60 percent).
Travel industry etiquette expert Rachel Wagner comments on this phenomenon as a lack of respect for other people’s property and well-being.
“It’s an attitude that assumes, ‘This isn’t mine, so I don’t care,'” said Wagner, as reported
USA Today
on Wednesday (29/10).
Unfortunately, bad guest behavior is not limited to etiquette in public areas.Research conducted by Grandey et al.(2007) proves that hotel staff often face various, much more serious forms of bullying.
This form of bullying includes the use of dirty words, ridicule, shouting, and patronizing attitudes.In fact, sexual harassment is said to be the most dominant act of intimidation suffered by hotel staff, both receptionists and room attendants.
Other types of bullying experienced by staff include unwanted sexual attention, spreading gossip and rumors, derogatory comments, being yelled at or being subjected to spontaneous anger, intimidating behavior (such as pointing fingers or invading personal space), and threats of physical and verbal violence.
Solutions for Dealing with Difficult Guests
Hotel workers and behavioral experts have a trick for dealing with these escalating situations.Thomas Plante, a behavioral expert at Santa Clara University, suggests a simple solution: don’t overreact.”I think if people act respectfully, most of the problems or potential problems can be resolved,” he said.
Meanwhile, Abbe Depretis of
Tepper School of Business at Carnegie Mellon University
highlighting communication as the main key to easing tensions.He regrets that many people do not have basic conflict management techniques, thereby exacerbating tense situations.
(wow)
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